Expédition & Politique de commande
This policy explains how enquiries become confirmed orders, how production and shipping are arranged, and how responsibilities are defined for international B2B lighting projects. It applies to quote-based orders and does not create an online retail checkout.
Quote & Written Confirmation
Your accepted quotation, proforma invoice and approved specifications define the actual order.
No Online Checkout
Payment method, schedule and bank details are confirmed separately for each B2B transaction.
Terms Agreed Per Order
Freight, customs, insurance, delivery point and risk allocation follow the agreed trade terms.
From Enquiry to Shipment
Each lighting project is handled around the agreed requirements. The sequence below shows the usual order flow; exact milestones may vary by product type, customisation, sample needs and shipping method.
Send an Enquiry
Share your product requirements, reference images, quantities and destination market.
Confirm a Solution
We discuss specifications, sample needs, price direction and the appropriate delivery route.
Accept Quotation
Both parties confirm the quotation, proforma invoice, payment terms and production details in writing.
Production & Inspection
Production begins according to the agreed conditions, followed by packing and inspection arrangements.
Arrange Shipment
Goods are dispatched under the trade term, carrier and shipping documents agreed for that order.
When Does an Order Become Confirmed?
This website is an enquiry platform. Submitting a form, receiving a catalogue or discussing a product does not by itself create a purchase order or require ANYAO Lighting to reserve stock.
An order is normally confirmed only after the relevant commercial and technical terms have been accepted in writing by both parties.
Confirmed Product Details
Product model, dimensions, matériels, finitions, electrical functions, packaging and any approved sample details.
Accepted Commercial Terms
Quantity, unit price, currency, payment schedule, production lead time and order validity.
Agreed Shipping Terms
Named delivery point, Incoterms® rule where applicable, freight arrangement and customs responsibility.
Required Payment Received
Where the quotation requires a deposit or prepayment, production scheduling begins after cleared payment is received.
Terms Are Set Out for Each Project
Because ANYAO Lighting supports custom, OEM, ODM and ready-to-ship orders, the final commercial terms depend on the product, quantité, level of customisation and delivery requirement.
Payment Arrangements
anyaolighting.com does not collect payment through an online cart or checkout. Where payment is required, the method, bank details, payment stage and currency will be stated in the accepted quotation, proforma invoice or written order confirmation.
Please make payment only using the bank details supplied through our confirmed business communication. If bank details appear to change, contact our team through a known email or WhatsApp channel before making a transfer.
Production Lead Time
Any production time stated in a quotation is an estimate based on the information, material availability and production conditions known at the time of quoting. The production schedule normally starts after all required specifications are confirmed and the agreed payment stage is completed.
Custom development, échantillons, material changes, delayed approvals, public holidays, carrier conditions and events outside reasonable control may affect the schedule.
Order Changes & Cancellation
Any request to change or cancel an order must be sent in writing. Changes to product specifications, quantité, packaging, shipping address or delivery terms may affect the price, lead time and feasibility of the order.
Once materials have been ordered, samples approved, tooling started or production begun, cancellation may be unavailable or may be subject to charges for work, materials and other costs already incurred. The exact treatment of a change or cancellation is determined by the written terms of the relevant order.
Freight, Delivery Point and Risk Are Agreed Per Order
International shipments can be arranged by courier, air, sea, rail or a buyer-nominated forwarder. The applicable responsibilities are defined by the accepted quotation or proforma invoice, including the named place and trade term where one is used.
Shipping Method
The available method depends on product size, quantité, battery or electrical requirements, destination and delivery timeline.
Freight Costs
Freight, handling and related charges are included only when clearly stated in the accepted quotation or shipping arrangement.
Customs & Importer
Import duties, taxes, clearance and destination-side costs are the buyer’s responsibility unless the agreed trade term expressly states otherwise.
Risk Transfer
The point at which risk transfers is determined by the agreed delivery term and named location, not simply by who arranged freight.
Insurance
Shipment insurance is arranged only when included in the confirmed shipping terms or specifically requested and agreed in writing.
Buyer-Nominated Forwarder
Where the buyer appoints a forwarder or carrier, the buyer must provide complete and timely shipping instructions and contacts.
Please Inspect Goods Promptly After Arrival
Clear communication at delivery helps protect both parties and any potential carrier claim. Keep the packaging and shipping information until the goods have been inspected.
Shipping Documents
The documentation provided depends on the order and shipping arrangement. Where applicable, it may include a commercial invoice, packing list, carton or pallet details, product information and other documents agreed for the shipment.
The buyer is responsible for confirming any destination-specific import, customs, testing or document requirements before the order is confirmed.
Delivery Inspection
Please inspect the outer cartons, labels, quantities and visible condition of the goods as soon as they are delivered. If there is visible transport damage, shortage or an apparent issue, keep the products, cartons, labels and packing materials.
Send your order or quotation reference, a written description and clear photos or videos to ANYAO Lighting within 7 calendar days after delivery.
Order-Specific Documents Take Priority
This page is a general B2B policy summary. The accepted quotation, proforma invoice, purchase order, sales contract, approved sample and other written agreement for the relevant transaction take priority where they specify different or additional terms.
Incoterms® and applicable law
Where an Incoterms® rule is included in the accepted order, it should be read together with the named place or port and the version stated in that document. It is used to clarify delivery, cost and risk responsibilities for that transaction. Nothing in this policy is intended to exclude, limit or override any mandatory statutory rights that apply under applicable law.
Expédition & Order Questions
Can I place an order directly through the website?
Can ANYAO arrange shipping to my country?
Who pays import duty and local taxes?
When does the production lead time start?
What should I do if my shipment arrives damaged?
Contact ANYAO Lighting
Please include your company name, quotation or order reference, destination country and the product details you need help with.
