Return & Refund Policy
This policy explains how return, replacement, credit and refund requests are handled for lighting products sourced from ANYAO Lighting. It is written for business-to-business enquiries and orders, not for an online retail checkout.
This Website Is an Enquiry Platform, Not an Online Store
anyaolighting.com does not process online payments or create automatic retail orders. Product pages, catalogues and enquiry forms are used to start a conversation. A purchase is only created after the buyer and ANYAO Lighting agree the applicable quotation, product specifications, payment terms, production plan and delivery terms in writing.
For a confirmed order, the signed or accepted quotation, proforma invoice, order confirmation and any approved sample specifications form the primary agreement for that transaction. This policy should be read together with those documents.
Please Review Specifications Before Approval
Lighting products may involve design choices, electrical functions, matériels, finitions, dimensions, packaging and compliance requirements. Buyers are responsible for reviewing and approving the final commercial and technical details before production begins.
Before confirming an order, please check:
- Product drawings, reference images, dimensions and installation requirements.
- Materials, colours, finitions de surface, lampshades, metal parts and visible details.
- Light source, température de couleur, voltage, charging, dimming and control functions.
- Approved sample details, where samples are part of the project.
- Quantity, unit price, payment terms, packaging, delivery schedule and Incoterms.
- Any testing, labelling, documentation or market-entry requirements.
Returns Are Considered Case by Case
Because ANYAO Lighting mainly works on a B2B, quote-based and custom-development basis, there is no automatic right to return goods simply because of a change of mind, a revised sales plan or a preference change after an order has been confirmed.
Products Normally Not Eligible for Return
- Custom-made, OEM or ODM products developed to the buyer’s specifications.
- Products with custom finishes, dimensions, câblage, labels, logos, packaging or other personalised details.
- Samples, prototypes, moulds, outillage, design work and development charges.
- Products that have been installed, used, altered, damaged or repacked incorrectly after delivery.
- Goods returned without written return authorisation from ANYAO Lighting.
Ready-to-Ship Items
For eligible ready-to-ship wholesale products, a return may be considered only when ALL of the following conditions are met:
- The request is submitted in writing within 7 calendar days after delivery.
- The item is unused, complete and kept in its original saleable packaging.
- ANYAO Lighting has given written approval and a return instruction before the item is shipped back.
- The buyer follows the agreed return address, shipping method and documentation requirements.
Report Any Issue Promptly and With Evidence
If goods arrive damaged, incomplete or materially different from the confirmed specifications, please contact us as soon as possible. Early notice allows us to review the case, protect any carrier claim and agree a practical solution.
Inspect Delivery
Check cartons, labels, quantities and visible condition when the goods arrive.
Collect Evidence
Keep photos or videos of cartons, shipping labels, packing and the affected products.
Send a Written Claim
Email the order reference, description of the issue and supporting evidence to our team.
Agree a Solution
After review, we will discuss a suitable remedy based on the confirmed order terms.
Reporting timeframes
For visible transit damage, shortages or carton damage, please notify ANYAO Lighting within 7 calendar days after delivery. For a suspected product defect or material non-conformity that could not reasonably be identified on delivery, please contact us promptly after discovery and provide clear evidence.
Depending on the facts of the case and the confirmed contract terms, the resolution may include replacement parts, repair guidance, replacement goods, a credit arrangement, a partial refund or another mutually agreed solution. ANYAO Lighting may ask for further photos, videos, samples or inspection information before confirming the remedy.
Do Not Return Products Without Written Approval
Return Shipping
Do not send products back until you receive written return authorisation and shipping instructions from ANYAO Lighting. Unauthorised deliveries may be refused or may not be eligible for assessment.
Unless the return is confirmed in writing as the result of our verified error, manufacturing defect or an agreed carrier claim, the buyer is normally responsible for return freight, insurance, duties, taxes, customs clearance and any related bank or handling charges.
Refunds & Credits
A refund, credit note or replacement is issued only after the claim has been reviewed and agreed in writing. Where a return is required, the solution may be processed after the authorised goods have been received and inspected.
Any approved refund is normally limited to the amount agreed for the affected goods. Original freight, express surcharges, customs duties, destination taxes, third-party charges and bank fees are not refundable unless the written agreement for the specific case says otherwise.
Cancellation Requests Must Be Made in Writing
A cancellation request may be considered before materials are ordered, tooling is started or production begins. If ANYAO Lighting agrees to a cancellation, the buyer remains responsible for any confirmed costs already incurred, including but not limited to sample work, development, outillage, matériels, customised components, packaging, testing and bank charges.
Once a custom order has entered production, cancellation and refund may be unavailable because materials and labour have been committed specifically to the approved product. Any exception must be agreed by both parties in writing.
Applicable Law Still Applies
This policy is intended for B2B transactions. Nothing in this policy is intended to exclude, limit or override any mandatory statutory rights that apply to a specific transaction under applicable law. If mandatory law or an agreed written contract provides a different right or remedy, that requirement will take priority to the extent required.
This page is a general policy summary and does not replace the transaction-specific terms set out in an accepted quotation, proforma invoice, purchase order, sales contract or other written agreement.
Return & Refund FAQs
Can I return a custom lighting product if I no longer need it?
What should I do if the goods are damaged during transport?
Can I send products back to the factory without contacting you?
How are approved refunds paid?
Contact ANYAO Lighting
For a return, damage or refund request, please include your company name, order or quotation reference, product details and supporting photos or videos.
